Privacy policy

PRIVACY NOTICE

This Privacy Notice explains how Arcanaut Studios (“Arcanaut,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information from individuals who visit or use the website from where you accept this website (the “Website”).

By accessing or using the Website, you acknowledge that your personal information will be handled in accordance with this Privacy Notice. Arcanaut Studios, registered at 10180 101 St NW, Suite 2900, Manulife Place, Edmonton, Alberta, T5J 3V5, Canada, is the data controller responsible for personal information collected through the Website.

1. What Information Do We Collect?

When you visit or interact with our Website, we collect the following types of information:

Information Collected Automatically. When you use the Website, we (and our third-party service providers) automatically collect certain information, including:

  • Cookies and similar technologies We use cookies and similar tracking technologies to ensure the Website functions properly and to improve your experience. 
  • Usage, technical, and location data We collect data about how you interact with the Website as well as information about your device and connection, such as browser type, operating system, device model, unique device identifiers, ISP, language settings, and time zone. We also may use your IP address to infer your approximate location (usually city and country level).

Information You May Provide: We collect information you voluntarily submit to us, for example when you contact us by email or other channels, or when you subscribe to our newsletter. This may include your name, email address, and the content of any messages you send.

2. What Legal Bases Do We Rely On to Process Your Information?

We process your personal information only when we have a valid legal basis under applicable data protection laws. Depending on the purpose, we rely on one or more of the following:

  • Performance of a Contract. We process your information where it is necessary to provide, operate, and maintain the Website, including:
    • Diagnosing and resolving technical problems;
    • Monitoring performance and ensuring the stability, security, and integrity of the Website and user data;
  • Legitimate Interests. We may process your information where it is necessary for our legitimate interests (or those of a third party). Examples include:
  • Operating, protecting, and improving the Website and our business;
  • Enhancing security beyond what is strictly required by contract;
  • Analysing how the Website is used and conducting internal research;
  • Enforcing our legal rights or complying with legal obligations.

In jurisdictions where this is required, you may object to processing based on legitimate interests or request restrictions by contacting us. 

  • Legal Obligations. We may process your information when necessary to comply with applicable laws or regulations, including responding to lawful requests from public authorities, law enforcement, or regulators, or to establish, exercise, or defend legal claims.
  • Consent. In certain cases, we will ask for your explicit consent before processing your information for a specific purpose. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

3. When and With Whom Do We Share Your Personal Information?

We only share your personal information in limited circumstances and with trusted recipients:

  • Service providers, affiliates, and partners. We may share your information with third-party vendors who help us operate the Website (e.g., hosting providers, analytics services, email delivery platforms), as well as with our subsidiaries, corporate affiliates, or licensing partners, always for purposes consistent with this Privacy Notice.
  • Legal and safety requirements. We may disclose your information when we believe it is required by law, to respond to lawful requests or legal processes, to protect the rights, property, or safety of Arcanaut Studios, our users, or the public, or to prevent or address fraud, security issues, or technical problems.
  • Google Maps Platform APIs (if applicable). When you use features powered by Google Maps or Places APIs, certain data (including location data derived from GPS, Wi-Fi, or cellular signals) may be shared with Google. The accuracy of this location data may vary, and Google’s use of it is governed by its own privacy policy.

We do not sell or share your personal information for any other purposes. We also do not disclose your personal information to third parties for their own direct marketing purposes.

4. Do We Use Cookies and Other Tracking Technologies?

We and our third-party partners use cookies, web beacons, pixels, and similar technologies to:

  • Ensure the Website functions properly;
  • Maintain security and stability;
  • Prevent crashes, troubleshoot issues, and fix bugs;
  • Remember your preferences and settings.

We also permit selected third parties (such as analytics and advertising partners) to use these technologies on our Website to measure performance. 

5. How Do We Keep Your Information Safe?

We implement reasonable technical, administrative, and organizational security measures designed to protect the personal information we process. While we implement relevant security measures, no system is completely immune to unauthorized access or breaches. You share personal information with us at your own risk. We strongly recommend that you access the Website only from secure networks and devices.

6. Do We Collect Information from Minors?

No. Our Website is not intended for individuals under 18 years of age (or the age of majority in your jurisdiction), and we do not knowingly collect or solicit personal information from minors. We also do not knowingly sell or share the personal information of minors.

If we learn that we have collected personal information from a minor without appropriate consent, we will promptly delete it. If you believe we may have information from or about a minor, please contact us immediately at privacy@arcanautstudios.com. 

7. What Are Your Rights Regarding Your Personal Information?

Depending on where you are located and the applicable privacy laws, you may have some or all of the following rights with respect to your personal information:

  • Access: Request confirmation of whether we process your personal information and obtain a copy of it.
  • Rectification: Ask us to correct or complete inaccurate or incomplete personal information.
  • Deletion/Erasure: Request that we delete your personal information, subject to certain legal exceptions.
  • Restriction of processing: Ask us to temporarily limit how we use your personal information in certain circumstances.
  • Objection: Object to processing based on our legitimate interests or for direct marketing purposes.
  • Data portability: Receive your personal information in a structured, commonly used, and machine-readable format (where applicable).
  • Withdraw consent: Withdraw your consent at any time where we rely on it as the legal basis for processing (this does not affect the lawfulness of processing before withdrawal).
  • Non-discrimination: Exercise your privacy rights without receiving discriminatory treatment.
  • Lodge a complaint: File a complaint with a supervisory authority in your country or region (e.g., the Information Commissioner’s Office in the UK, the Office of the Privacy Commissioner of Canada, or your local data protection authority).

To exercise any of these rights, please contact us at privacy@arcanautstudios.com. We may need to verify your identity before processing your request and will respond within the timeframes required by applicable law.

8. How Do We Update This Privacy Notice?

We may revise this Privacy Notice from time to time. The most current version will always be posted on this page, with the “Effective Date” updated at the top. By continuing to use the Website after any changes become effective, you accept the updated Privacy Notice. We encourage you to review it periodically.

9. How Can You Contact Us?

If you have questions, comments, or requests regarding this Privacy Notice or our privacy practices, please contact us:

LAST UPDATED: December 11, 2025

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